Savings of 35% on Check Point Subscription Renewals ASC are saving clients up to 35% on annual software support, subscription and maintenance fees with a simple licensing audit. More Info
Check Point R62 Hotfix HFA01 Check Point have released Hotfix HFA01 for their VPN-1/UTM-1 NGX R62 firewall product, providing 56 fixes. More Info
RSA Announce Significant SecurID Upgrade RSA Security have announced a significant upgrade to their Authentication Manager Suite which includes a broader range of centrally managed credentials and methods, a business continuity licensing option and enhanced management tools. More Info
Premium Support providing 24/7 telephone coverage for clients with global presence or demanding infrastructures.
Priority 1 Production systems are down, not able to operate.
Availability: 24 hours a day 7 days a week excluding Christmas Day, Boxing Day and New Years Day. Initial response: Within 1 hour Status reports: Every 2 hours. ASC Internal Process: To work within and outside of normal office hours until the problem is identified, resolved or escalated to product vendor support.
Priority 2 Systems are functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the client's business operations and productivity. The system is exposed to potential loss or interruption of service.
Availability: From 08:00 to 21:00 UK time excluding UK Public Holidays. Initial response: Within 2 hours Status reports: At least every working day ASC Internal Process: To work from 08:00 to 21:00 each working day until the problem is identified, resolved or escalated to product vendor support.
Priority 3 Inconvenience - individual/small number of people not able to operate. Business not affected or just system queries.
Availability: From 08:00 to 17:00 UK time excluding all UK public holidays. Initial response: Within 8 working hours. Status reports: Every week ASC Internal Process: To work from 08:00 to 17:00 each working until the problem is identified, resolved or escalated to product vendor support.
Support is available by telephone, email, and now also through the ASC Customer Support Web Portal. If you need support NOW, or would simply like to learn more about any of our support packages, contact us now on 0870 034 4601.