RSA Announce Significant SecurID Upgrade RSA Security have announced a significant upgrade to their Authentication Manager Suite which includes a broader range of centrally managed credentials and methods, a business continuity licensing option and enhanced management tools. More Info
Nokia IP530 RAM Upgrades ASC announce extended life for Nokia IP530 appliances with new 1Gb RAM upgrade kits. More Info
Savings of 35% on Check Point Subscription Renewals ASC are saving clients up to 35% on annual software support, subscription and maintenance fees with a simple licensing audit. More Info
Covers standard UK business hours, providing full access to the support portal and technical staff.
Priority 1 Production systems are down, not able to operate.
Availability: From 09:00 to 17:00 UK time Monday to Friday excluding UK public holidays. Initial response: Within 4 working hours. Status reports: Every working day. ASC Internal Process: To work 09:00 to 17:00 each working day until the problem is identified, resolved or escalated to product vendor support.
Priority 2 Systems are functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the client's business operations and productivity. The system is exposed to potential loss or interruption of service.
Availability: From 08:00- 17:00 UK time excluding all UK public holidays. Initial response: Within 8 working hours Status reports: At least every 2 working days. ASC Internal Process: To work from 08:00 to 17:00 each working day until the problem is identified, resolved or escalated to product vendor support.
Priority 3 Inconvenience - individual/small number of people not able to operate. Business not affected or just system queries.
Availability: From 09:00 to 17:00 UK time excluding all UK public holidays. Initial response: Within 8 working hours Status reports: Every week ASC Internal Process: To work from 09:00 to 17:00 each working until the problem is identified, resolved or escalated to product vendor support.
Support is available by telephone, email, and now also through the ASC Customer Support Web Portal. If you need support NOW, or would simply like to learn more about any of our support packages, contact us now on 0870 034 4601.