Contracted Technical Support

Latest News

Check Point R62 Hotfix HFA01
Check Point have released Hotfix HFA01 for their VPN-1/UTM-1 NGX R62 firewall product, providing 56 fixes. More Info

Nokia IP530 RAM Upgrades
ASC announce extended life for Nokia IP530 appliances with new 1Gb RAM upgrade kits. More Info

RSA Announce Significant SecurID Upgrade
RSA Security have announced a significant upgrade to their Authentication Manager Suite which includes a broader range of centrally managed credentials and methods, a business continuity licensing option and enhanced management tools. More Info

[ More News ]

No matter how good your in-house technical teams are, the rate of change in security technologies is huge and it's a perpetual battle to stay abreast of the latest threats and changes. Security solutions often appear to be complexblack boxes; and then there are those "it just isn't working..." moments.

That's why we provide our clients with a straightforward support package that is tailored to match each individual need. No complex pricing, units, minutes or admin overhead, just a fast path to problem resolution:

Portal -> Technician -> Solution.

Our SLA-based Support Packages provide direct access to our support staff when you need it. From our entry-level Bronze contract through to our 24/7 Gold contract, our expert staff are there to work with you at whatever level is necessary to resolve your problems.

GOLD SUPPORT PACKAGE

Premium Support providing 24/7 telephone coverage for clients with global presence or demanding infrastructures.

SILVER SUPPORT PACKAGE

Extended UK and European business hours is ideal for organisations with longer work days or offices in Western Europe.

BRONZE SUPPORT PACKAGE

Covers standard UK business hours, providing full access to the support portal and technical staff.

Support is available by telephone, email, and now also through the ASC Customer Support Web Portal. If you need support NOW, or would simply like to learn more about any of our support packages, contact us now on 0870 034 4601.